SIMSY Privacy Policy
(Applies to Mobile Applications, portal and website)
This Privacy Policy describes how S-IMSY Limited ("we," "us," or "our") collects, uses, and shares information about you when you use our SIMSY Application (the "App"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy is designed to comply with applicable laws and regulations.
1. Information We Collect
We collect several types of information from and about users of our App, including:
Information you provide directly:
- Account Information: When you create an account, we may collect your name, email address, phone number, date of birth, and other contact details.
- Profile Information: You may choose to provide additional information for your profile, such as your profile picture, and other preferences.
- Communications: If you contact us, we may collect records of your correspondence.
- Transaction Information: If you make purchases within the App, we may collect information related to those transactions, such as payment card details (processed through a secure third-party payment processor), billing address, and purchase history.
Information we collect automatically:
- Device Information: We may collect information about your device, including your device type, operating system, unique device identifiers, and mobile network information.
- Usage Information: We may collect information about how you use our App, including the features you use, the pages you visit, and the time you spend on different parts of the App.
- Location Information: With your consent, we may collect your precise location information to provide location-based services.
- Log Information: We may collect log information, such as your IP address, browser type, and the date and time of your requests.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our App and services
- Process transactions and send related information
- Send you technical notices, updates, security alerts, and support messages
- Respond to your comments, questions, and customer service requests
- Communicate with you about products, services, offers, and events
- Monitor and analyze trends, usage, and activities in connection with our App
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Personalize and improve your experience
3. How We Share Your Information
We may share your information in the following circumstances:
- Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, and customer service.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- Protection of Rights: We may disclose your information to protect our rights, property, or safety, or that of our users or others.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
5. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access and receive a copy of your personal information
- The right to rectify or update your personal information
- The right to delete your personal information
- The right to restrict or object to processing of your personal information
- The right to data portability
- The right to withdraw consent where processing is based on consent
6. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.
8. Children's Privacy
Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at: